Supervise the daily operations of the Concierge Counter.
Address customer inquiries and feedback.
Handle gift voucher sales and reimbursements.
Assist with the mall's marketing initiatives and perform general administrative tasks.
Provide administrative and logistical support to Marcom, including (i) managing and administering lucky draws and gift redemptions for promotional campaigns, (ii) overseeing inventory and logistics of premiums and equipment.
Act as a mall ambassador by delivering outstanding customer service.
Manage all matters related to Customer Service and the Concierge Counter.
Take on ad-hoc projects and additional duties as assigned.
Job Requirements
At least 1 year of relevant experience in customer service, experience from hotel and/or airline industry will be an added advantage.
Proficient in MS Office suite, especially M...
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