Summary

As Concierge Supervisor at Banyan Tree Dubai you will play a pivotal role in curating authentic intuitive and memorable guest experiences. Guiding the concierge team youll oversee the delivery of thoughtful seamless service that reflects our commitment to understated luxury wellbeing and local immersion. This role blends leadership with hands-on guest interaction ensuring each journey begins and ends with genuine care and excellence.

Key Responsibilities

Guest Experience & Service Delivery

• Lead the day-to-day operations of the concierge team ensuring every interaction reflects Banyan Trees core values of serenity sustainability and sense of place.

• Serve as a primary point of contact for VIP guests special requests and high-profile itineraries.

• Coordinate transportation dining spa reservations and bespoke guest experie...