Job Title: Configuration Management / ServiceNow Support Technician

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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As a key member of the IT Service Management team, the Configuration Management / ServiceNow Technician is responsible for the hands-on execution of Configuration Management with experience in ServiceNow SAM (CIS-SAM) and ServiceNow HAM (CIS-HAM). Reporting to the Senior Configuration Manager, this role focuses on implementing and maintaining the integrity of the Configuration Management Database (CMDB) and ensuring its data is accurate and reliable. This position supports the overall information strategy by providing the foundational data needed to manage IT assets and services effectively, enabling better decision-making and business p...