Confirmation Call Center Manager
Company: Bath Planet & Home Pro MI

Location: Grand Rapids, MI and surrounding areas

Job Type: Full-Time

Compensation: $55,000–$75,000 annually

Benefits: Dental Insurance, Paid Vacation, Paid Sick Time, Professional Development
About the Role
As the Confirmation Call Center Manager, you will oversee the daily operations of our Call Center while leading a team of Call Center Representatives. You'll be responsible for confirming appointments, coaching and developing your team, managing schedules, maintaining high customer satisfaction, and ensuring departmental goals are consistently achieved.
Responsibilities

+ Manage the daily operations of the Confirmation Call Center.

+ Hire, train, coach, and develop Call Center Representatives.

+ Schedule and confirm appointments with homeowners.

+ Answer inbound calls and make outbound confirmation calls.

+ Deliver exception...