Position Overview

The Connected Solutions Growth & Success Manager is responsible for accelerating customer adoption, engagement, and business value realization of My International and other connected vehicle solutions.

This role combines customer success, business analytics, and value consulting to establish a data-driven approach for increasing awareness, penetration, utilization, and long-term customer success. The position will leverage data, KPIs, dashboards, and customer insights to identify adoption opportunities, understand barriers to usage, and develop strategies that drive measurable business outcomes.
Acting as the strategic voice of the customer, this role will partner closely with customers, dealers, sales teams, support organizations, and product management to ensure connected solutions deliver tangible value while influencing future product investments and growth opportunities.

The ideal candidate is equally comfortable analyzing data, buil...