• Provide advanced functional and technical support for the FactoryTalk Information Software suite with emphasis on Life Sciences MES (e.g., PharmaSuite).
• Diagnose and resolve complex application, integration, infrastructure, and performance issues.
• Support customer environments through phone, screen sharing, and email interactions with L3 support teams.
• Analyze system behavior across MES, ERP, databases, servers, and network layers.
• Create and publish high-quality knowledge base articles, blogs, videos, and reference content for customers and internal teams.
• Partner with cross-functional engineering, product, and support organizations to drive timely issue resolution.
• Stay current with emerging technologies, industry standards, and competitive offerings.
• Provide mentorship and coaching to junior team members.

Requirements

• Bachelor’s degree in Electrical Engineering, C...