Responsibilities

• Telephone technical advice primarily for business partners (installers) as Level 1 support
• Support for field service operations
• Selling repair services and coordinating processing: quotations, work orders, deliveries, returns, warranties, and goodwill approvals
• Assistance in handling problematic installations/systems
• Tele‑diagnostics using digital tools
• Sales of spare parts and repair services with coordination of processing: quotations, orders, deliveries, returns, warranties, and goodwill approvals

Requirements

• Completed technical basic training in HVAC with further vocational/professional development
• Expert advice on hydraulic, refrigeration, and electrical matters
• Strong communication and teamwork skills
• Safeguarding Viessmann's interests when dealing with customers