Functional Accountabilities

Accountabilities:

+ First point of contact for consumers via telephone

+ Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.

+ Provide disclosures to consumers.

+ Assist consumers in filing disputes for all products.

+ Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.

+ Research dispute requests to ensure disputes are accurate and warranted.

+ Educate consumers educating them on reports, claim information, reason codes, etc.

+ Researching multiple databases for consumer’s information.

+ Work with Dispute and Resolution teams to resolve consumer disputes.

+ Document records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (MBS, Salesfo...