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Consumer AML Specialist SG

Company

CIMB

Location

singapore, singapore

Posted

June 24, 2026

Position Overview

Responsibilities
  • Handle all outbound calls / emails with professionalism
  • Perform video call in a consistent and professional manner to prevent identity fraud
  • Handle internal service enquiries
  • Resolve complaints within guidelines
  • Log service requests, complaints and enquiries
  • Ensure requests or investigations are completed appropriately and emailed out to other channels/departments within SLA
  • Ensure superb follow-up and fulfil promises made to our customers
  • Review transactions and file escalation memos when necessary
  • Verification of account opening documents
  • Call customers to follow up on pending documents and explain product mechanics when necessary
  • Review account opening applications within Service Level
  • Review, maintain and check for completeness and accuracy of input data entry for account opening application and data enrichment
  • Propose and impleme...

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