**Consumer Engagement Associate**

**POSITION SNAPSHOT**

Location: Egypt
Company: Nestlé

**POSITION SUMMARY**

Joining Nestlé means you are joining the largest food and Beverage Company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.  

You will respond to consumers inquiries, comments, and complaints using standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp, Live chat and owned social media channels.

 

**A DAY IN THE LIFE …**

+ Ensures Nestlé CES standard instructions on consumer complaints handling process is handled appropriately and in a timely manner.

+ Utilizes various market-based tools and applications for consumer management and servicing.

+ Provides empathetic and cutting-edge service in customer service based on Nestlé CES Standard Instruc...