**Job Title:** Consumer Experience Researcher
**Your Role:**
* Defines consumer-focused project requirements, including milestones, deliverables, and input for decisions, and helps in project decision-making through the application of clear and agreed targets and action standards.
* Provides strategic guidance on user research methodologies and deployment strategies to ensure alignment with project objectives and overall business goals, prioritizes studies for project benefits, performs user insight extraction, and contributes to claim definition and substantiation processes.
* Devises comprehensive action plans, collaborates with relevant teams to improve product or service offerings, and ensures that the organization learns from past projects to continuously enhance customer satisfaction and business performance.
* Performs comprehensive root cause analysis of routine customer complaints, identifies systemic issues, and subsequently devise and enact sustainable solutio...