We seek a Contact Center Agent colleague to join our world-class client, one of the leading and most advanced Software Development companies.

• Hybrid Work : 2 days/week onsite in Staines.
• Employment Type : Temporary Placement (via us - Dexian) – Temporary Agency Worker Employment Contract.
• Duration : Minimum 12 months (with high potential to be extended further or converted to permanent).
• Hours per Week : 40 (Full-time).

Responsibilities:

• Professionally answer calls from customers and partners.
• Log cases, gathering key information that will enable our Subject Matter Expert (SME) Teams to resolve problems detected.
• Teach new customers and partners how to log cases in the internal system for themselves.
• Assign cases to the appropriate SME Team.
• Provide initial triage support by answering customer inquiries, solvi...