Koniag Professional Services, LLC (KPS), a Koniag Government Services (KGS) company, is hiring a Contact Customer Center Service Support Specialist III – Team Lead to support out client in Albuquerque, NM. _Pursuant to PL 93-638, as amended, Preference will be given to qualified applicants who are a member of a Federally Recognized Native American Tribe._

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

**Summary**

The Contact Center Customer Support Specialist III serves as a senior-level support professional responsible for high-complexity customer service activities and frontline leadership functions within a multi-channel Health IT contact center environment. This position supports day-to-day operations by responding to Physician, Patient, or Support Staff customer inquiries, de...