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Contact Center Engineer (AI & Gen AI)

Company

Macpower Digital Assets Edge Private Limited

Location

Phoenix, Arizona, United States

Posted

May 08, 2026

Position Overview

                    Job Title: Genesys & Cisco Contact Center Architect   CCaaS Migration & AI Integration
  
  Experience: 7+ years
  
  Key Responsibilities:    

      Act as the expert for   Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing) and   Five9    

      Lead   Cisco Contact Center (7+ years exp.) projects and migrations to   CCaaS    

      Define   data migration strategy for moving historical/real-time data to cloud    

      Map   Genesys data models (InfoMart, SpeechMiner) to cloud equivalents    

      Ensure   reporting continuity and compliance during migration    

      Recommend   data architectures to minimize impact on downstream systems    

      Identify ...

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Contact Center Engineer (AI & Gen AI)

Position Overview

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Contact Center Engineer (AI &amp; Gen AI)

Position Overview

Ready to Apply?

Contact Center Engineer (AI & Gen AI)