Contact Center Executive (Samburu Speaking)
Department: EasyBuy Program Management
Employment Type: Fixed Term Contract
Location: Kenya

Description
Location: Nairobi, Kenya
About the Role:

The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do
Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Receive customer queries and ensure these are resolved promptly.
Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
Help minimize defaults by reaching out to customers with delayed payments.
Proactively contact dormant customers directly to resolve any pending issues.
Building and maintain...