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Contact Center Manager

Company

Sobha LLC

Location

dubai, dubai

Posted

June 30, 2026

Position Overview

            Responsibilities Lead, manage, and motivate a team of at least 15 contact center agents to handle inbound and outbound customer interactions. 
Monitor daily operations to ensure service levels, productivity and quality standards are consistently met. 
Conduct regular performance reviews, coaching sessions and feedback discussions to enhance team effectiveness. 
Ensure compliance with organizational policies and industry best practices. 
Handle escalations and provide timely resolutions to ensure customer satisfaction. 
Prepare and present performance reports and insights to management. 
Implement process improvements to enhance operational efficiency and customer experience. 
Support hiring, onboarding and training of new agents. 
Qualifications Bachelor's degree in business administration, management or a related field is preferred. 
7–15 years of experience in contact center operat...
        

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Contact Center Manager

Position Overview

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