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LaSalle Network has recently partnered with a not-for-profit credit union based in the Chicago suburbs that primarily serves people connected to healthcare organizations, hospitals, and medical associations.
Their team is seeking a Contact Center Representative to join their team, fully onsite in Lisle, IL.
Key Responsibilities:
Deliver outstanding customer service in a fast-paced call center environment while handling a high volume of member inquiries
Manage 80+ inbound calls per day, addressing questions, resolving concerns, and ensuring timely issue resolution
Process financial transactions, including deposits, withdrawals, loan applications, and loan payments
Assist members with banking services and loan processing inquiries
Identify opportunities to recommend relevant financial products and services based on member needs
Meet a minimum mon...