Job description
Position: Contact Center Agent with Norwegian
Start: November
Contract type: Employment contract for full time
Work model: B&M - in the office in Oslo or Portugal or Greece, after stabilization hybrid - 50/50
Relocation: yes, we do offer relocation package
**Tasks**:
- Perform inbound calls, chats in Norwegian
- Advise partners on flights, products, prices, fares, rules, and online services contributing to the
success of our client.
- Change the reservation both in time and destination, change of personal data
- Handle special service requests (wheelchairs, special assistance, animals)
- Deal with cancellation and refund of tickets
- Help in purchasing airline tickets and handling different payment methods.
- Support customers with travel difficulties.
**Requirements**:
- Norwegian - C1 (both spoken and written)
- English - B2
- Excellent technical skills (MS Office, Browsers, general computer skills)
- Positive e...