Join African Travel, Inc. as the Senior Manager of the Contact Center in Toronto, ON, and elevate service excellence in luxury safaris and travel experiences! Drive sales performance and coach your team to success.

In this vital role reporting to the SVP Sales, you will lead the Africa Specialists at African Travel and Lion World Travel. Your responsibilities will include optimizing team performance, improving conversion rates, and implementing best practices that align with luxury service standards. You'll be at the forefront of creating a culture that prioritizes client satisfaction and revenue growth in the premium travel industry.

Key Responsibilities:
• Supervise daily operations of a hybrid contact center
• Mentor consultants for high-quality service delivery
• Implement sales training to enhance conversion rates
• Develop an incentive plan to motivate teams
• Ensure consistent practices across brands and locations