Should have 5–10 years of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities.

Key Responsibilities

:• Deliver clear, fluent, and professional communication with strong active listenin

gand cultural awareness

• Provide first-level support for product inquiries, warranty questions, and basi

cHVAC-related issues (training provided)

• Accurately log cases in CRM tool while multitasking during live calls

• De-escalate challenging situations and ensure a positive customer experience

• Prioritize and manage high-volume inquiries with strong organization and tim

emanagement

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Skills & Competencie