Full Time
Alexandria, VA, US
Clemson, SC, US
Oklahoma City, OK, US
Raleigh, NC, US




Position Summary


The Contact Center Supervisor is responsible for overall project management of complex, multi-task contact center operations supporting high-volume inquiries from the general public across multiple communication channels. The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA compliance, and continuous service improvement within a structured federal IT environment. UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD).
Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.


Duties & Responsibilities


+ Responsible for overall project management of complex, multi-task IT contact center operations.