**What** **It is** **Like to Work for Guardian**

As a Contact Center Team Leader supporting our Financial Protection & Retirement Solutions (FPRS) group, you will be at the heart of our Contact Center’s day to day operations. You will have the opportunity to lead, manage, coach, develop, and motivate an award-winning team of frontline colleagues to meet our commitments to customers while living our Guardian Values. You will demonstrate leadership competencies and behaviors needed to influence change and accelerate impact through a consumer centric, growth mindset.

The role of a Contact Center Team Leader is instrumental in exceeding customer service expectations, and achieving individual, team, and organizational performance goals. Your contributions will be critical in driving colleagues to reach the highest level of service excellence, colleague engagement, continuous improvement of operational processes and self-service offerings, while adhering to compliance...