About the Role

Technical Support Representative – Provide first‑level support for technical issues via call, email, or chat. Troubleshoot hardware, software, and connectivity problems, guide customers through step‑by‑step solutions, document interactions in the ticketing system, and meet performance targets for resolution time and customer satisfaction.

Key Responsibilities

• Respond to technical support calls, emails, or chats from customers.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step‑by‑step solutions and product configurations.
• Escalate unresolved issues to higher‑level support or engineering teams.
• Document all interactions and solutions in the ticketing system.
• Maintain up‑to‑date knowledge of products, services, and system updates.
• Meet performance targets related to resolution time, customer satisfaction, and accuracy.

Qua...