Are you passionate about delivering exceptional customer experiences while developing high‑performing teams? We’re looking for a Contact Centre Operations Coach to join our dynamic and supportive team.

This role provides a balanced mix of customer engagement and team development. You’ll spend approximately half your time liaising directly with customers—building relationships, driving retention, and delivering outstanding service.

The remaining half of your role will focus on coaching and supporting contact centre teams, embedding best practices, strengthening capability, and fostering a culture of continuous improvement.

What You’ll Be Doing

• Building strong rapport with customers and ensuring a positive experience
• Supporting customer retention through effective communication and problem‑solving
• Coaching advisors to enhance capability, confidence, and performance
• Embedding quality standards and best practices across th...