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Contact Centre Project Manager & Process Improvement

Company

Hong Leong Bank Berhad

Location

, , malaysia, , , malaysia

Posted

July 11, 2026

Position Overview

Functional (job responsibilities)

  • Participate in the delivery of complex change programs that enhances the business.
  • Development of business solutions in optimizing performance of sub processes yielding improvements for processes that are fundamentally inefficient and outmoded.
  • Interact with all levels of management, including senior-level decision makers and executives, and conduct qualitative and quantitative analyses in support of solution development.
  • Facilitate deployment of new processes and sustainment requirements and mitigate disruption to organization systems.
  • Monitor the overall project progress and deliverables in meeting targets and datelines.
  • Initiate system related projects to enhance the effectiveness of work processes.
  • Holding project members accountable to timely completion of quality deliverables and milestone.
  • Able to translate business objectives into a coherent set of processes.

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