Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.  

As a Contact Centre Team Leader within our Business Care team, you will lead a team of customer service professionals who support our Business customers across service, billing, technical support, retention, and growth enquiries. This is a hands-on people leadership role focused on coaching, capability development, team performance, and delivering exceptional customer outcomes. We know that great customer experiences start with great people, which is why our team leaders play such an important role in developing, supporting, and empowering our teams to succeed. 

What You’ll Do | Your day to day will consist of 

• Lead, coach, and develop a Business Care team to deliver exceptional customer experiences. 

• Provide real-time coaching, ...