Job overview

The postholder will act as the central point of contact for office-related matters, ensuring effective liaison with ICT, Estates, Facilities, Security and senior departmental managers. The role supports a well-managed, safe and professional working environment, enabling teams to operate efficiently and collaboratively. The Office Coordinator will also lead on office communications, ensuring colleagues are kept informed of changes, incidents, and key updates relating to the building and shared facilities. This role is essential to maintaining strong governance, clear communication and a positive staff experience within a busy corporate office setting.

Main duties of the job

The Contact Team Leader plays a key role in ensuring a responsive and professional customer experience through the Soft FM Helpdesk. This service is the first point of contact for staff and patients reporting issues or requests related to Soft FM.
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