Description

The Content Architect Manager defines how content is structured across Citizens as a system built from reusable, machine-readable entities.

Reporting to the Head of Web Experience within the Digital Content Experience Strategy team, this role sets and evolves the enterprise content model, defining how content entities such as products, rates, disclosures, offers, FAQs, pages, and modules are structured, related, governed, and delivered across web, mobile, authenticated, and AI-driven experiences.

It sits at the intersection of content, product, and technology, translating business needs into scalable models that teams apply consistently across channels and use cases.

What You’ll Do

+ Define and evolve the enterprise content model: types, fields, relationships, and metadata

+ Structure content around real-world entities (for example, products, rates, disclosures) rather than around any single channel or experience