About The Team

Our Content Strategy team is a dynamic group of strategists, technologists, content managers, and editors who collaborate to create engaging, impactful content that drives business results. We work closely with marketing, product, program, enablement, and frontline teams to ensure our messaging resonates across multiple touch points and audiences. Together, we are passionate about storytelling, data-driven decision-making, and continuous improvement. The Content Strategy team is a part of the larger Contact Center Operations team at Zillow Group. We provide our customer‑facing partners and self‑service help sites with the tools and resources required to function with operational rigor as we strive to give people the power to unlock life’s next chapter.

About The Role

We are seeking a Visual Content Creator to elevate the clarity, usability, and engagement of our customer and frontline‑facing help content. This role is critical for transf...