Work Location: Bridgetown, QC

Work Setup: 100% Onsite

Schedule: 9pm - 6am

As a Content Developer (Instructional design and knowledge author) , this position is responsible for supporting the design, development and implementation of new hire and on-going learning content, as well as the creation of knowledge management content, for the Contact Center within the Service Operations organization.

Job Requirements:

• College Level; Bachelor's Degree preferred
• At least 5 years of experience developing training curriculum or knowledge content for a service center environment.
• Strong skills working with authoring tools such as: Articulate Storyline, Camtasia, Adobe Creative Cloud, Vyond, etc.
• Strong PC and MS Office skills.
• Instructional design or knowledge management certification, preferred.
• Experience developing training curriculum for a customer servic...