Advisor I, Customer Service (Content Moderation) Urdu Speakers

Location: EQ Tower, Kuala Lumpur

Job Overview

• Safety & Integrity : Protecting users from harmful material like hate speech, graphic violence, and harassment
• Community Health : Fostering a positive, welcoming environment for user interaction and engagement
• Brand Protection : Safeguarding a company’s reputation by preventing the public association of their brand with toxic content

Responsibilities and Duties

• Content Review : Moderating posts, comments, and multimedia in real-time or via queue systems to ensure compliance with policies
• Enforcing Guidelines : Applying company policies and community standards to identify, remove, or sanction content that violates rules
• Safety and Risk Management : Identifying and escalating dangerous content, including threats of violence, ille...