Job Summary:

We are looking for a bilingual Content Reviewer and Chatbot Specialist who is fluent in Italian and English to join our growing team. This role is responsible for reviewing, curating, and optimizing chatbot content to ensure high-quality, culturally accurate, and engaging customer experiences across both languages. The ideal candidate is detail-oriented, tech-savvy, and passionate about language, AI, and digital communication.

Key Responsibilities:

Review and edit chatbot scripts, FAQs, and automated responses for accuracy, tone, grammar, and localization in both Italian and English.

Monitor chatbot interactions and performance metrics to identify areas for improvement.

Collaborate with developers, linguists, and product teams to refine conversational flows and ensure consistent brand voice.

Translate and adapt content between Italian and English while maintaining contextual and cultural relevan...