What You Bring

• Attention to detail
• High level strategic thinking
• Strong writing skills
• Experience monitoring and reporting on usability metrics
• ZD/general help center experience (organization, administration, and updating)
• Strong collaborative spirit in working with other teams (Engineering, product, data, etc.)

What You Will Do

• Acting as a customer experience architect, this role designs and optimizes the end-to-end self‑service journey—across help center content, automation, support entry points, and tooling—to enable customers to resolve issues quickly, accurately, and independently
• Own and implement a long‑term strategy for organizing and administering our Help Center, ensuring that self‑service is a core driver of efficiency, quality, and overall customer experience
  • Update regularly with new product updates and announcements, and work with our EPDA team to upd...