This range is provided by Creative Circle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50.00/hr - CA$60.00/hr

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Overview

Our FI client is looking for a Conversation Designer to join their team. This will be a 12+ month, full‑time engagement with 4 days per week onsite downtown.

Responsibilities

• Work on a multi‑year initiative to refresh and modernize the client's IVR strategy and capabilities.
• Define and document relevant client journeys.
• Refresh conversation design/voice channel standards and best practices.
• Create and implement a structured conversation framework for mapping, specifying, and documenting prompts and complex call flows (including error handling, clarifications, routing and transfers).
• Collaborate with Advice Centre Platforms colleague...