Description

Key Responsibilities

+ Identify process bottlenecks and opportunities for operational improvement

+ Conduct process mapping, workflow documentation, and SOP development and updates

+ Support KPI tracking, reporting, and operational data analysis

+ Assist in planning and executing integration projects, including timelines and go-live activities

+ Maintain dashboards and reporting tools to track risks, deadlines, and project progress

+ Coordinate with cross-functional teams (Operations, IT, Product, and Customer Support)

+ Support issue resolution and follow-up activities tied to improvement initiatives

+ Prepare reports, summaries, and documentation for leadership review

+ Train, coach, and support employees on new processes and continuous improvement practices

+ Support and participate in Kaizen events and continuous improvement workshops

Qualifications

+ Strong analy...