Explore a contract opportunity as a Bilingual IT Support Specialist with Adecco in Ottawa, ON. This position combines remote and deskside technical support for hardware and software challenges.

As a Level 1 and Level 2 IT professional, you will address user issues for desktops and laptops, assist in hardware installations, and enhance customer satisfaction through effective support strategies. This role necessitates meticulous documentation of incidents and maintaining service-level expectations.

Key Responsibilities:
• Provide remote and deskside user support
• Conduct hardware installations for various devices
• Troubleshoot and configure operating systems
• Manage second-level technical support inquiries
• Analyze and document service requests efficiently

Requirements:
• Significant experience in IT support
• Bilingual capabilities in both French and English
• Effective problem-solving skills
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