The Life and Health Operations (LHO) department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health products, with efficient processes to allow optimal service to our customers. You will be part of the Health Policy Servicing team which handles policy servicing transactions of our IncomeShield plans. You will report to the manager of Policy Servicing team and your key responsibilities include:

• Perform health policy servicing transactions such as Change of plan type; Termination; Change payer; Change payment method, within the expected turnaround time
• Prepare Letters after performing the above transactions
• Conduct check on work done by staff on a regular basis
• Take on projects (within the department or cross department) to improve processes so as to improve process effectiveness and efficiency
• Support in company-wide initiatives such as reviewing of letters, work instructions, form...