The Contract Processing Admin – Team Lead is responsible for overseeing end-to-end contract processing operations within a BPO environment. The role ensures accurate, timely, and compliant execution of contract administration activities while leading a team handling high-volume transactional work. This position requires strong operational leadership, deep experience in back-office processes, and expertise in ERP/CRM systems.

Key Responsibilities

Team Leadership & Operations Management

• Lead and manage a team handling contract processing and related back-office operations
• Ensure achievement of operational KPIs, including Accuracy, Turnaround Time (TAT), SLA adherence, Productivity, and Quality
• Conduct workload planning, performance monitoring, coaching, and mentoring of team members
• Drive continuous process improvements and operational efficiency initiatives
• Manage team schedule and team capacity, workload al...