Key Responsibilities
• Provide first-level support for Microsoft technologies, including Windows OS, Office including TEAMS, and other Microsoft applications.
• Set up and support corporate mobile devices running on iOS platform.
• Primary ownership of support and maintenance of the non-corporate workstations used for local regulatory reporting, financial and tax filing, and market data.
• Troubleshoot and resolve hardware and software issues on desktops, laptops, and peripherals.
• Assist with the installation, configuration, and maintenance of computer systems and applications.
• Manage and resolve support tickets in a timely manner, ensuring accurate documentation of issues and solutions.
• Execute off-hours configuration changes, support new releases and cyber controls execution.
• Perform routine maintenance and updates on end-user devices while ensuring compliance to cyber security policies, includ...