About this role: Wells Fargo is seeking a Control Management Manager In this role, you will: Manage and develop a team to handle complex customer service tasks and create Escalations related initiatives and programs to support business goals and objectives Engage internal partners associated with the Escalations functional area Identify and recommend opportunities for process improvement, service standards, and goals within the Escalations functional area Make decisions and resolve issues regarding internal and external client complaints Interpret and develop Escalations policies and procedures to ensure quality and that service standards meet business objectives Collaborate with Customer Service team and first line supervisors Interact directly with internal and external customers to resolve their inquiries and complaints Manage allocation of people and financial resources for aligned functional area or business group Mentor and guide talent development of direct reports and assist in...