Description and Requirements
Key Responsibilities
1. Monitoring, Reporting & Governance
Monitor aged projects, open actions, and delivery risks across GICS portfoliosPrepare and maintain real-time workload and performance reportsSupport critical situation (CritSit) escalation reporting and leadership visibilityPerform ad-hoc operational analysis to support Geo Leaders and senior leadership decision-making.2. Operations Enhancement Tracking
Track operational improvement initiatives across ITC/CFSMaintain benefits realization, milestones, and progress reportingHighlight delays, risks, and dependencies to stakeholders3. Outage & Incident Tracking
Track and report service outages within GICSConsolidate outage data, trends, and impact analysisSupport leadership reporting on recurring issues and...