**Date Posted:** 2022-11-14-08:00 **Country:** Australia **Location:** LOC7022 : 314 Boundary Road Dingley, Melbourne VIC 3172, Australia **The Role:** Supervises Field Service Technicians, managing day-to-day priorities, solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

**Key Responsibilities:** + Coordinates, prioritizes and resolves issues encountered by the team. + Optimizes the usage of manpower, standard time, equipment and energy of team.

+ Escalates key issues that will impact the business. + Manages team according to established programs and objectives.

+ Quality Issue Management + Contacts customers, collects feedback, and establishes and maintains good relationship with customers. + Responds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
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