We're looking for an experienced Operational Controls Review Manager to lead a review of customer fee charging and interest processes across our products, systems and business areas. This is a delivery focused role where you'll assess our current control environment, identify opportunities for improvement and make practical recommendations that strengthen governance and support future audit readiness.

This is an excellent opportunity for someone who enjoys bringing structure to complex environments, working independently and collaborating with stakeholders across the business to drive meaningful change.

What you'll be doing:

• Lead a review of customer fee charging and interest processes across agreed products, systems and teams.
• Map end-to-end processes, documenting activities, systems, risks, controls and ownership.
• Assess the design effectiveness of existing controls in partnership with the Internal Co...