Conversational Automation Specialist- AI Chatbot Strategist

Location: Rehmanabad, Rawalpindi
Employment Type: Full-time, onsite 9-5

We are seeking a highly skilled and creative Conversational Automation Specialist to lead the design, optimization, and maintenance of our chatbot and conversational AI systems. This role is pivotal in enhancing customer engagement, boosting lead conversions, and streamlining support workflows through smart automation.

Key Responsibilities

1. Bot Training & Conversation Optimization

• Design and optimize end-to-end conversation flows to enhance sales and customer service outcomes.
• Train bots to effectively capture leads, qualify prospects, and resolve FAQs with high accuracy.
• Implement fallback strategies and clear escalation paths for handling complex or unresolved queries.

2. ...