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Conversational Designer

Company

Getronics

Location

Gurugram, Haryana

Posted

June 04, 2026

Position Overview

Position Overview
We are seeking a dynamic and multidisciplinary professional to join our Virtual Assistant (VA) team as a Conversational AI & UX Specialist. This role sits at the intersection of Conversational Design, User Experience, and AI Training & Testing, supporting the continual evolution of our enterprise-grade Virtual Assistant solutions across ServiceNow, MS Teams, and other integrated platforms
Core Responsibilities
Conversation Design
Design conversation flows and dialogue patterns for IT service management use cases
Create and maintain conversation design system documentation and guidelines
Develop personality profiles and tone of voice and text guidelines for virtual assistants
Write clear, concise, and natural dialogue for various scenarios
Design error handling and fallback conversations that maintain user engagement
User Experience Design...
        

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Conversational Designer

Position Overview

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