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Coordinador de Atención a Clientes y Órdenes

Company

Wonderful Citrus

Location

Monterrey, Nuevo Leon

Posted

July 03, 2026

Position Overview

Descripción del empleo

Here’s what you’ll do:

  • Process customer orders accurately and timely through company systems.
  • Review incoming orders to validate pricing, quantities, product specifications, and availability.
  • Manage order changes, modifications, substitutions, and updates requested by customers or internal teams.
  • Coordinate with Sales, Production, Logistics, Transportation, and Category Management teams to ensure successful order fulfillment.
  • Monitor customer ordering activity and identify irregularities, trends, or potential service issues.
  • Support issue resolution by investigating order discrepancies, shipment issues, and customer claims.
  • Document and process product quality concerns, returns, credits, and customer complaints through internal systems.
  • Maintain accurate customer, order, and pricing information.
  • Generate and analyze operational reports to support decisio...

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