About the Role
Help at Hand Support Services is a growing Melbourne-based NDIS provider looking for a motivated Coordination Admin Officer to be an essential part of our coordination team. This is a first-point-of-contact role focused on client intake, admin support, and coordination assistance — with a clear, structured pathway to a full Care Coordinator position within 12-18 months.
We're not holding out for someone who already has all the experience — we're looking for someone with the right foundation, the right attitude, and the drive to grow. If you have a background in disability, aged care, community services, or health administration and you're ready for the next step, this is the opportunity to take it.
 
Key Responsibilities

• Manage new client enquiries via phone, email, and referrals
• Conduct intake assessments and gather required participant information
• Coordinate onboarding pro...