Empresas: Minor Hotels Europe & Americas The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers.

Functions

• Continuous evaluation, through listening, monitoring, etc.
• Feedback Individual/group sessions with agents.
• Management - Coordination and continuous monitoring of the team of agents.
• Creation and monitoring of action plans to achieve objectives.
• Constant reporting to platform managers.
• Control of the sizing and balance of the workload.
• Resolution of doubts and incidents.
• Team management and motivation.
• Quality Management.

What are we looking for?

• We are looking for an experienced Call Center coordinator for a team of agents.
• Oriented towards objectives and results.
• Native/Bilingual Level of English and Dutch - C...