Requisition: 202600212S

Occupational Category (Staff Positions Only): Professional

Hiring Salary: Monthly-Staff

Department: SHSU Online

General Requirements:
Bachelor’s degree in information technology, instructional technology, computer science, business administration, organizational leadership, or a related field required. Four years of experience in technical support, call center operations, customer service, IT service delivery, instructional technology support, or related areas required. Experience supporting or coordinating technical support teams, service desk environments, or customer service operations is strongly preferred. Experience supporting distance learning platforms, digital tools, or educational technology systems is desirable. A combination of education, experience, and training that produces the required knowledge and abilities may be considered.

Nature & Purpose of Position/Usual Duties:
Performs highly complex ...