Role Description:

Role L2 Application Support

Skillset Requirement: .Net and POS (Primary), Angular, Kafka (Secondary) Application support and operations for store systems, covering incident management, service request fulfilment, proactive problem management, and continuous improvement through automation and collaboration with Product Engineering Timely response and resolution of Critical, High, Medium, and Low priority incidents related to store systems and applications Setup required monitors, dashboards and alerts, perform alert tuning to reduce noise Usage of observability tools for monitoring and log analysis to ensure real-time detection and early intervention.

Analyse and implement proactive fixes (code/config changes) to prevent recurrence incidents and improve system reliability.

Execution of Root Cause Analysis (RCA) and Post-Incident Review (PIR) for all critical incidents Create, review, test, publish, and enhance SOPs with lessons learned ...